Shipping policy

Orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping: £3.99

Orders are shipped via Royal Mail Tracked 24.

Estimated delivery time: 1 business day after dispatch.

Please note that delivery times are estimates and may occasionally vary due to postal service delays.

Shipping: £9.99

Orders are shipped using a tracked international service via Royal Mail.

Estimated delivery time: 5–7 business days after dispatch, depending on the destination country and customs processing.

Delivery times may vary depending on local postal services.

For international orders, customs duties, import taxes, and additional fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Sage + Merlot is not responsible for delays caused by customs processing.

Please ensure that your shipping address is correct at checkout.

Sage + Merlot cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

Once an order has been dispatched, it is handled by the shipping carrier.

If your order appears to be delayed or lost, please contact us at:

We will do our best to assist in resolving the issue with the shipping provider.

For any shipping enquiries, please contact us at: